Frequently Asked Questions
Not all innovation makes sense at first glance, and we get that! Our goal is to make this monthly model as user-friendly and straightforward as possible, so you can focus on what matters most—getting your team where they need to be, stress-free.
FAQ
General Service Questions
What happens if I go over the allotted hours or mileage in my package?
If you exceed the hours or mileage included in your package:Additional hours are billed at $25 per hour.
Additional miles are billed at $0.22 per mile.
Any overage charges will be added to your monthly invoice.
Can I upgrade my package if my needs change?
Yes, you can upgrade to a higher package at any time. Changes will be reflected in the following billing cycle.What is included in the subscription?
Each package includes:Use of the Mercedes Sprinter for the allotted miles and hours.
A professional driver for the specified hours.
Fuel for the allotted mileage.
Additional services or requests may incur extra charges.
Is unused mileage or hours rolled over to the next month?
No, unused hours and mileage do not roll over. Each month's allocation resets at the start of the new billing cycle.What areas do you serve?
Our service is available within [define your operational region]. Travel outside this region may incur additional fees.Can I book the Sprinter for multiple days or overnight trips?
Yes, multi-day or overnight trips are allowed. Please contact us to discuss additional charges and arrangements.Pricing and Billing
Are there any setup or hidden fees?
No, the subscription fee covers all standard costs for your package. Any additional charges (e.g., extra hours or miles) will be clearly detailed in your monthly invoice.How do I pay for my subscription?
Payments are processed monthly via [payment methods, e.g., credit card, ACH transfer, etc.].Is there a cancellation policy?
Yes, cancellations require a 30-day notice. Fees for the current month are non-refundable.Do you offer discounts for long-term subscriptions?
Yes, we offer discounts for clients who commit to 6-month or 12-month plans. Contact us for more details.
Vehicle and Driver Details
What amenities are included in the Mercedes Sprinter?
Our Sprinter includes comfortable seating, ample space for equipment and charging ports. Please ask for a full list of amenities.Who are the drivers, and are they trained?
All our drivers are licensed, professionally trained, and experienced in providing top-notch service to corporate clients.What happens if the vehicle breaks down?
In the rare event of a breakdown, we will provide a replacement vehicle or alternate arrangements at no extra cost to you.
At our company, we take immense pride in serving Long Island, NY, delivering exceptional chauffeur services tailored to the needs of our valued clients. Our commitment to excellence drives us to continuously improve and evolve, as we aim to become the leading chauffeur subscription service worldwide. With a focus on quality, reliability, and customer satisfaction, we ensure that every ride is not just a journey, but an experience worth remembering. Our professional chauffeurs are dedicated to providing seamless transportation, reflecting our high standards and attention to detail. As we expand our reach, we remain dedicated to setting the benchmark for luxury and convenience in passenger services, striving to create a global network that redefines travel. Join us on this exciting journey as we work toward our goal of becoming the best in the industry.